ACERT76-077_rev3.0: AI+ Microsoft 365 Copilot Retail Specialty, Self-Paced Learning V3(1) (Specialisation)

Duration: Self-Paced, 8 hours of content

The AI+ Microsoft 365 Copilot Retail Specialty certification equips you with the skills to apply artificial intelligence and Microsoft 365 Copilot capabilities to modern retail environments. You will learn how AI can enhance retail operations, improve decision-making, optimize customer experiences, and increase productivity across merchandising, marketing, sales, and store operations.

Through this certification, you will explore key AI and Copilot concepts, including retail data integration, intelligent workflows, prompt engineering, predictive insights, personalization strategies, and responsible AI practices. You will gain practical expertise in using Microsoft 365 Copilot across tools such as Word, Excel, PowerPoint, Teams, and Outlook to streamline retail processes, support data-driven decisions, and solve real-world business challenges.

This certification thoroughly covers topics such as:

• Foundations of AI and Microsoft 365 Copilot in Retail
• Core Copilot Skills for Retail
• Advanced Copilot Applications in Retail
• Copilot Studio Agent for Retail
• Optimizing Copilot in Retail
• Responsible AI with Copilot: Policy, Safety, and Trust
• Capstone Project: End-to-End Retail with Copilot

Please use the links below to download additional information about this course:

Executive Summary: ai-microsoft-365-copilot-retail-specialty-executive-summary.pdf

Course Outline: ai-microsoft-365-copilot-retail-specialty-detailed-curriculum.pdf

Exam Blueprint: ai-microsoft-365-copilot-retail-specialty-blueprint.pdf